| What's new |
| Q1. |
Does HP Systems Insight Manager 7.0 support HP networking products series A? |
| A1. |
Yes, HP Systems Insight Manager 7.0 will discover and identify an HP networking product series A as a switch.
|
|
| Q2. |
Is there a migration path from 6.1 to 7.0? |
| A2. |
Yes. Customers can use the Data Migration Tool to migrate from HP SIM 6.1 to HP SIM 7.0 |
|
| Q3. |
Do I need to install Agents on the HP ProLiant Gen8 servers for HP SIM 7.0 to collect inventory and health data? |
| A3. |
No, there is no need to install Agents on Gen8 ProLiant servers. HP SIM 7.0 communicates with the HP iLO Management Engine to collect inventory and health data for ProLiant Gen8 servers. |
|
| Q4. |
Do I need to install Agents on the ProLiant G7 or G6 servers for HP SIM 7.0 to collect inventory and health data? |
| A4. |
Yes, for ProLiant G7 and G6 servers you need to follow all previous installation and configuration steps including installing Agents. |
| General |
| Q1. |
How many devices does HP SIM CMS support? |
| A1. |
HP SIM supports 5,000 servers (physical or VMs) - up to10,000 devices (servers, iLOs, OAs, switches) (For this enhancement you will need x64 native and additional memory.) |
|
| Q2. |
What are the requirements so that HP SIM 7.0 can scale up to 5,000 servers? |
| A2. |
For this enhancement you will need x64 native and additional memory. |
| Q3. |
Does HP SIM provide a tool for migrating from an older version of SIM to a newer version? |
| A3. |
The Migration tool will enable you to easily transfer your old settings from one version to another. |
|
| Q4. |
What is HP Insight Managed System Setup Wizard? |
| A4. |
It is a SIM plug-in that will provide a systematic and guided process to setting up managed nodes for Insight Control and Matrix Operating Environment , and their dependencies. |
|
| Q5. |
What is HP SIM Care Pack? |
| A5. |
An easy simple-to-order HP SIM Care Pack, part # UR389E that consists of 10 incidents of 24x7 Software Technical Support. HP Software Technical Support HP Care Pack Service provides comprehensive remote software support services. With HP Software Technical Support, your IT staff have access to HP Response Centers engineers who work with your IT team to provide advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches. This service also provides electronic access to comprehensive support information. |
|
| Q6. |
What is HP SIM/HP uCMDB DDM integration? |
| A6. |
It is a Discovery and Dependency Mapping integration module that can import configuration data discovered by HP SIM into the HP uCMDB. The data includes relationships such as Enclosure to Blade, Management Processor to Server, VM Host to VM Guest, and Partitions (npar and vpar) to Complex. It also captures detailed inventory information such as serial numbers and driver and firmware versions. The DDM scripts are scheduled within uCMDB to run on a periodic basis to collect information directly from the databases of one or more HP SIM CMS's and use it to create configuration items (CI's) within uCMDB. For more information on this integration, contact your HP representative. |
| Q7. |
How can I get a copy of HP SIM? |
| A7. |
HP delivers HP SIM with all ProLiant and HP-UX 11i for HP 9000 and HP Integrity Servers and application release software. HP SIM is only licensed for HP customers using HP hardware products. The Windows, HP -UX 11i, and Linux versions are available for download today. |
|
| Q8. |
Is there a command line interface (CLI) available with HP SIM? |
| A8. |
Yes. All versions of HP SIM support command line access. For the list of features accessible through the command line, please consult the Systems Insight Manager Users Guide. |
|
| Q9. |
Can HP SIM manage clients and printers in addition to HP servers? |
| A9. |
HP Client Manager, HP Web JetAdmin, and HP Power Manager all offer HP SIM plug-ins. Installing these plug-ins makes these applications available from within HP SIM. |
|
| Q10. |
How do HP Operations Manager, HP Network Node Manager i-series (NNMi), and now HP Systems Insight Manager work together to help me manage my entire IT environment? |
| A10. |
HP provides the most comprehensive selection of system, network, and service level management tools on the market today. Use HP Systems Insight Manager to ensure availability of hardware resources such as servers, clients, printers, and storage devices. Use HP Operations Center products to provide management of heterogeneous networks, applications, SAN infrastructure, and to holistically manage all of the elements required to execute and measure delivery of IT services. HP Operations Center integration modules for HP Insight Management Agents ensure that detailed hardware management information is made available through both NNMi and Operations Manager. |
|
| Q11. |
How do I ensure that events sent to HP SIM are also sent to my Operations Manager console? |
| A11. |
HP Operations Manager provides Smart Plug-ins (SPIs) for the HP Insight Management Agents. HP Operations Manager will automatically collect and decode detailed hardware pre-failure and failure information from servers running the HP Insight Management Agent. |
|
| Q12. |
How do I get support if I install HP SIM on Windows or Linux? |
| A12. |
HP SIM has a dedicated Care Pack, part # UR389E. Please see the answer to Q5 under “General” for details regarding the Care Pack. Also, customers will be supported for HP SIM if they have one of the following for the applicable server:
- A valid warranty (90 days Global Limited Warranty)
- Purchase Insight Control Suites (having 1-year 24x7 Technical Support embedded with the license purchase)
- If the question is (Service Essentials) ISEE/RSP related then HP SIM will be supported as it pertains to ISEE/RSP with a Hardware Warranty or Hardware Contract
If a customer doesn’t have any of the three listed above, then a “per incident chargeable support” will apply subject to availability within the respective regional HP Response Center. |
|
| Q13. |
How do I get support if I install HP SIM on HP-UX? |
| A13. |
Support for HP SIM on HP-UX 11i is covered under your HP-UX 11i support contract. Customers should contact the HP-UX 11i Response Center in North America and their local Country Response Center in other regions. |
|
| Q14. |
Do you have any product training available that will get me up to speed quickly? |
| A14. |
HP offers customer training for HP SIM under the Technical support section. |
|
Other HP management software
|
| Q1. |
Where can I find more information on HP Integrity Essentials? |
| A1. |
Visit HP Integrity Essentials for details. |
| |
| Q2. |
Where can I find more information on HP Insight software? |
| A2. |
Visit HP Insight software for details. |
|
| Q3. |
Where can I find more information on HP Insight Remote Support Advanced software? |
| A3. |
Visit HP Insight Remote Support Advanced software for more details. |
|
Printable version
