HP Insight Online

HP Insight Online is a new addition to HP Support Center for one stop, secure and personalized access to product and HP support information specific to your IT environment with standard HP warranty, CarePack or contract services. It is designed for your IT staff who deploy, manage and support systems, as well as HP Authorized Partners who support your IT Infrastructure. Through the HP Support Center, you have the option to automatically display devices remotely monitored by HP. It provides the ability to easily track service events and support cases, view device configurations and proactively monitor HP contracts and warranties. This allows your staff or HP Authorized Services Partner to be more efficient in supporting and servicing your IT environment. What's more, they have the ability to do all this from anywhere and at anytime.

There is a separate "My Customers" section in Insight Online for HP Authorized Partners to view your IT asset information shared to them by you, as their customer.

Ideal for...

• SMB to Enterprises for cost-effective remote support, intuitively easy to use from anywhere at anytime to support and manage the devices in their IT environment with standard HP warranty, CarePack or contract services
• HP Authorized Channel Partners also have a view into their customers' environment to provide proactive remote support, services and relevant advice

Easy of Use

• Proactively monitor and manage HP contracts and warranties
• View and manage HP service credit balances
• Instant, secure visibility to critical asset and support alerts *
• Create reports for proactive asset and support management *
• Enable your authorized service provider to monitor and support your infrastructure remotely *

Efficiency

• Display of 24X7 remote device monitoring of service events *
• Automated support case generation and status tracking *
• Automated device discovery and display in Insight Online for users of HP Insight Remote Support 7.0

Access Anytime, Anywhere

• 24 X 7 monitoring with fast, secure and accurate remote support and service *
• On premise or off premise secure access *