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HP Insight Remote Support Advanced Software delivers secure remote support for your HP servers, storage, network, and selected multi-vendor devices, 24 X 7 so you can spend less time solving problems and more time focused on your business.
You can have your systems remotely monitored for hardware failure using secure technology that's been proven at thousands of companies around the world. In many cases, you can avoid problems before they occur.
HP Insight Remote Support Advanced software is integrated with HP Systems Insight Manager and is ideal for larger environments.
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New product support
- New HP Insight Management WBEM Providers and HP Insight Management Agents version support
- HP SNMP Agents for Red Hat Enterprise Linux v8.7
- HP SNMP Agents for SUSE Enterprise Linux v8.7
- HP Insight Management Agents for Windows Server 2003/2008 v8.7
- HP Insight Management WBEM Providers for Windows v2.8
- Additional HP ProLiant operating system support
- Red Hat Enterprise Linux 6.0 (AMD64, EM64T, x86)
- VMware ESXi 5.0 operating system support for monitored HP ProLiant servers
- HP Integrity server support
- Added Integrity and Alpha I/O device support for systems running HP OpenVMS operating system (IDE, PEdriver, NISCA)
- HP-UX machine check abort automatic analysis for all HP Integrity servers running HP-UX 11i v3
- Microsoft Windows 2008 R2 including SP1 operating system support for monitored HP Integrity servers
- Added full HP E5000 Messaging Systems support for
- New HP Network Storage System support
- HP StorageWorks X9300 Network Storage Gateway
- HP StorageWorks X9320 Network Storage Systems
- HP StorageWorks X9720 Network Storage Systems
- HP StorageWorks X5520 G2 Network Storage Systems (limited to HP Insight RSS only)
- HP StorageWorks X1800 G2 Network Storage Systems
- HP StorageWorks X3800 G2 Network Storage Systems
- New HP StorageWorks product support
- HP Enterprise Secure Key Manager ( limited to HP Insight RSA only)
- HP Enterprise Storage Library G3
- HP D2200sb Storage Blades
- HP P6000 Command View 10.0 (formerly HP StorageWorks Command View EVA)
- HP LTO-4 Ultrium Tape Drives using HP Tape Assure 1.1or higher
- HP LTO-5 Ultrium Tape Drives using HP Tape Assure 1.1or higher
- New Networking product support (limited to Insight RSS)
- HP 5120 EI Switch Series
- HP 5120 SI Switch Series
- HP 7500 Switch Series
Please see the HP Insight Remote Support Advanced Release Notes for details.
This software is ideal for larger IT environments using HP Systems Insight Manager or having a need for integration into HP Operations Manager. It also helps enable HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements.
| Cost of Solution |
Available at no additional charge for warranty, HP Care Pack Service, and contractual support agreements |
Available at no additional charge for warranty, HP Care Pack Service, and contractual agreements |
| Installation |
Available as a download package from HP Software Depot or as part of the Insight Control suite/Management suite |
Bundled with the HP SIM Installation. Available as a HP SIM download package or as part of the Insight Control suite |
| Security |
Based on standard Internet security protocols as frequently used for applications like home banking |
Based on standard Internet security protocols as frequently used for applications like home banking |
| Monitored Environment Size |
Ideal for environments with 1-50 servers |
Optimized for up to 3250 monitored devices |
| Hosting Device |
Windows ProLiant server that can be shared with other applications |
Dedicated server required to host both HP SIM and RSP |
| Remote Capabilities |
- 24 x 7 remote monitoring
- Automated event detection and reporting without any manual intervention
- Automatic service dispatch, based on device’s warranty, HP Care Pack Service or contract definition
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- 24 x 7 remote monitoring
- Automated event detection and reporting without any manual intervention
- Automatic service dispatch, based on device’s warranty, HP Care Pack Service or contract definition
- Ability to view warranty and contract details for all discovered HP devices
Needs local onsite expertise for installation.
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| Proactive Services |
Not available |
Additional capabilities to deliver proactive services such as health checks, availability, patching etc. Available for HP Mission Critical and Proactive Services customers |
| Software Updates |
Managed automatically |
Managed automatically |
| Problem Resolution |
Detailed problem resolution information, including part location in device |
Integrated into HP Systems Insight Manager, which allows simplification of the customer’s IT support processes. Ability to intelligently integrate with HP Operations Manager. Simple event notification with other management applications possible |
| Products Supported |
- HP ProLiant, HP Integrity and HP 9000 commercial servers
- HP BladeSystem Enclosures
- HP Alpha Servers
- HP Modular Cooling System
- HP Dynamic Smart Cooling
- HP Rack-mountable and Tower UPS
- HP Enterprise Virtual Arrays
- HP Modular Smart Array
- HP Modular Array
- HP Enterprise Modular Array
- HP Raid Array
- HP Enterprise Storage Array
- HP SAN switches
- HP Storage Servers
- HP Storage Blades
- HP Virtual Library Systems
- HP Tape libraries
- HP Modular Smart Arrays
- HP P4000 SAN Solutions
- Select non-HP servers (IBM and Dell Windows server)
For more details, please see the HP Insight Remote Support Standard Release Notes.
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- HP ProLiant, HP Integrity and HP 9000 Servers
- HP BladeSystem Enclosures
- HP Alpha Servers
- HP NonStop Servers
- HP Modular Cooling System
- HP Dynamic Smart Cooling
- HP Rack-mountable and Tower UPS
- HP XP Disk Array
- HP Enterprise Virtual Arrays
- HP Modular Smart Array
- HP Modular Array
- HP Enterprise Modular Array
- HP Raid Array
- HP Enterprise Storage Array
- HP SAN switches
- HP Storage Servers
- HP Storage Blades
- HP Virtual Library Systems
- HP Tape libraries
- HP P4000 SAN Solutions
- Network devices (e.g. HP ProCurve or Cisco devices)
- Selected non-HP servers (IBM, Sun and Dell)
For more details, please see the HP Insight Remote Support Advanced Release Notes.
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HP Insight Remote Support Advanced Software helps you solve problems faster, so you can focus on your business:
- Remote monitoring, to gain better control
- Automated notification, to do more with less
- Accurate resolution, to keep your business running
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| General |
| Q1. |
Is there a fee to use HP Insight Remote Support Advanced? |
| A1. |
HP Insight Remote Support is available at no extra cost as part of your warranty, HP Care Pack Service or contractual support agreement with HP. |
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| Q2. |
How secure is HP Insight Remote Support Advanced? |
| A2. |
All information collected by Insight Remote Support is encrypted and digitally signed using an X.509 certificate prior to transport to HP.
Data is sent to HP via secure HTTPS (SSLv3 or TLS) and is stored in a secure data facility in one of HP's corporate data centers. For more details, see the security brochure. |
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| Q3. |
What type of environment is HP Insight Remote Support Advanced ideal for? |
| A3. |
HP Insight Remote Support Advanced will support up to 2,500 SNMP/WBEM monitored devices and 2,000 configuration collections (up from 2,000 monitored devices and 1,400 collections) per Central Management Server and is integrated with HP Systems Insight Manager. A dedicated Windows server is recommended to host both HP Insight Remote Support Advanced and HP Systems Insight Manager. Optionally, an intelligent link can be configured for integration with HP Operations Manager for Windows and HP-UX
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| Q4. |
What products are supported? |
| A4. |
Please refer to the HP Insight Remote Support Advanced Release Notes for details on the supported products and prerequisites. However, if you need further support for HP Insight Remote Support Advanced, then contact your local HP Response Center. Please refer to Technical Support for contact details. |
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| Q5. |
Can I still have my preferred local HP Authorized Support Provider to deliver my HP contract or warranty service for me? |
| A5. |
HP Insight Remote Support (version A.05.30 and beyond) now contains a new Service Providers tab that allows you specify your preferred HP Authorized Support Provider by device. This feature is currently introduced on a country-by-country basis and may not yet be available in your country. If some or all of your support is delivered by a service provider on behalf of HP, as your preference, please contact that provider to determine if this service is available and to obtain instructions on how to complete this screen. |
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