| General Questions |
| Q1. |
What is the difference between Insight Control suite for Microsoft System Center and the Insight Control Environment? |
| A1. |
Insight Control suite for Microsoft System Center is part of the Insight Control product family, and was designed specifically for the Microsoft System Center management ecosystem. It delivers similar functionality to the Insight Control Environment, fine-tuned for System Center environments. |
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| Q2. |
Can I manage non-HP servers with Insight Control suite for MIcrosoft System Center? |
| A2. |
No. Insight Control suite for Microsoft System Center is designed specifically to surface unique HP ProLiant and BladeSystem manageability features through Microsoft System Center products. |
| Q3. |
Do I need HP Systems Insight Manager to use Insight Control suite for Microsoft System Center? |
| A3. |
Yes. In order to take full advantage of the Power and Performance management capabilities in ICE-SC You must have an active installation of the SIM CMS present in your environment. |
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| Availability Purchase |
| Q1. |
How do I buy Insight Control suite for Microsoft System Center? |
| A1. |
Insight Control suite for Microsoft System Center is licensed on a per-server basis. First purchase the number of licenses that you need. You can purchase a single license or a flexible quantity license. After you purchase the required number of licenses, you can download a copy of the Insight Control suite for Microsoft System Center ISO image from Software Depot. You will only require one DVD download.
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| Service and Support |
| Q1. |
How do I get support for Insight Control suite for Microsoft System Center? |
| A1. |
Insight Control suite for Microsoft System Center includes one year of 24 x 7 Software Technical Support and Update Service. This service provides rapid access to trained software support staff as well as proactive management and delivery of software updates. |
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| Q2. |
What is HP Software Technical Support and Update Service? |
| A2. |
This service provides access to HP technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals either in electronic form or on physical media as they are made available from HP. With this service, customers will benefit from expedited problem resolution as well as proactive management and delivery of Insight Control software updates. |
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| Q3. |
How do I extend my support contract following the first year of 24 x 7 Software Technical Support and Update Service? |
| A3. |
Customers that register their Software Technical Support and Update Service with HP will be contacted prior to service contract expiration with a reminder to extend their service contract. While customers are not required to extend their contract, continued access to software updates will not be possible once the first year of support and update service expires.
Note: customers that purchase Insight Control software directly from HP will automatically be registered for the Software Technical Support and Update Service. Customers that purchase software through an HP partner can register on line.
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