| Availability Purchase |
| Q1. |
What is specifically being announced? |
| A1. |
The HP ProLiant Easy Set-up CDs being announced on March 30, 2009 are for the ProLiant 100 series G6 servers announcing on that date. Other CDs will be forthcoming as new 100 series G6 servers announce.
These CDs are specific to their server and offer these capabilities:
- Deployment with single server assisted and manual installation
- Array Configuration Utility (ACU) to configure array controllers and storage devices
and Array Diagnostics Utility (ADU) to perform array controller hardware tests
- Software smart components (drivers) are available for DL100 and
SL100 G6 servers.
Additionally, these Easy Set-up CD capabilities are available off of the web as an ISO download at each server's web home page.
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| Q2. |
What servers are supported with the ProLiant Easy Set-up CDs as of March 30, 2009? |
| A2. |
The ProLiant 110 G5 and the ProLiant 115 G5 are supported from 2008 and starting in March, 2009, ProLiant 100 series G6 servers will be supported by this product as each server announces. |
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| Q3. |
How can I get a copy of a ProLiant Easy Set-up CD?
Can I make my own copy of it? |
| A3. |
The ProLiant Easy Set-up CD is delivered with the ProLiant ML115 and ML110 G5 servers and the ProLiant 100 series G6 servers. HP will replace defective delivery media for a period of (90 days) following the date of purchase of your server. Customers who have received defective media can either request a replacement or download the latest CD off of their server's web homepages.
We encourage customers to download and build their own CD as needed for additional copies and replacement. The ProLiant Easy Set-up CD is licensed on a per-company basis. It may be duplicated and used on ProLiant servers within each company that purchases a server or a subscription. As part of the duplication of CD images, the customer has the ability to host their own images of these CDs within their company. Customer Order Center Phone numbers: (US 1-800-952-7689) or (Canada 1-800-567-1616).
For more information, visit http://h20219.www2.hp.com/services/cache/9516-0-0-225-121.aspx.
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| Q4. |
My server did not ship with the ProLiant Easy Set-up CD, but shipped with the Support CD instead. What happened and what can I do about it? |
| A4. |
HP is depleting inventories of the previous Support CD, so it is possible that you could receive a copy of it rather than a ProLiant Easy Set-up CD. If you want the new Easy Set-up CD, two methods of receiving it are available to you:
- Call the Customer Order Center Phone numbers: (US 1-800-952-7689) or (Canada 1-800-567-1616)
- Download the ISO image as described above in the answer to Question 3
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| General |
| Q1. |
Is the Easy Set-up CD compatible between generations and versions and is it backwards compatible with the previous Support CD? |
| A1. |
There is NO compatibility between generations and versions of the Easy Set-up CD or with the previous 100 series Support CD because the Easy Set-up CD is specific to each entry server. Examples are:
- You can NOT use the Easy Set-up CD for ML110 G5 on the ML115 G5
- The Easy Set-up CDs are NOT backwards compatible with the existing ProLiant 100 Series Support (deployment) CD
- It will not be forward compatible, e.g. you can NOT use a G6 easy Set-up CD on G5 server and vice versa
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| Q2. |
What Operating Systems do the ProLiant Easy Set-up CDs support? |
| A2. |
Support differs by manual and assisted installation. Assisted installation is available for Windows Operating systems only.
Please refer to your server's QuickSpecs for supported operating systems
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| Q3. |
How can I do manual installation of my Operating System without the ProLiant Easy Set-up CD? |
| A3. |
ProLiant servers include an embedded configuration tool that facilitates configuring the server and array controller hardware. Hardware configuration options are available after the server boots: ORCA (F8 selection for Option ROM Configuration for Arrays Utility) provides options to configure your RAID controller.
After configuring your hardware, you're ready to proceed with the OS installation process from the vendor-supplied OS media. Insert the Easy Set-up CD after the OS installation to install the latest drivers via
Autorun. Be sure to have the array controller driver available for the appropriate OS before you perform its installation.
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| Q4. |
How does the Easy Set-up CD compare to SmartStart? |
| A4. |
The HP ProLiant Easy Set-up CD offers a similar, but smaller, consistent set of deployment and update tools as SmartStart and is limited to ProLiant 100
Series servers. The GUI is similar between the two products.
SmartStart spans the entire ProLiant line except for the ProLiant 100 series and is backwards compatible across these enterprise class platforms whereas each Easy Set-up CD is specific for a particular model of a ProLiant 100 Series server and is not compatible with any other ProLiant 100 Series server.
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| Deployment Management |
| Q1. |
What tools are available for multi-server deployments? |
| A1. |
The following tools are available for ProLiant 100 series servers to do multi-server deployments
- SmartStart Scripting Toolkit (SSSTK) on DL100 and SL100 G6 servers only
- Software (drivers and utilities) smart components.
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| Q2. |
What is ORCA? |
| A2. |
The Option-ROM Configuration for Arrays utility (ORCA) is a utility that allows users to configure array controllers. ORCA is accessible by pressing F8 after system POST. It allows the user to create and delete logical drives, set interrupts, and set boot controller order. |
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| Technical |
| Q1. |
What is the ACU? |
| A1. |
The Array Configuration Utility software for Smart Array controllers and the StorageWorks RAID Array 4x00 family of products makes it easy to configure and expand your disk drive arrays remotely. It is a web-based tool that has a configuration wizard that allows you to configure your array controller, add additional disk drives to an existing configuration or reconfigure your existing disk drive array.
For more information go to http://h18004.www1.hp.com/products/servers/proliantstorage/software-management/acumatrix/index.html.
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| Service Support |
| Q1. |
How can I get support for my HP ProLiant Easy Set-up CD? |
| A1. |
HP offers a complete choice of services to ensure the success of your ProLiant server deployment program:
- Warranty - HP will replace defective delivery media for a period of 90 days following the date of purchase of your server.
- Startup technical software support is available at no additional charge by calling HP Support up to 90 days from the date of purchase of your server. Phone support is available to assist customers with installation and set-up and standard usage questions. Phone support assists customers with basic installation and set-up, as well as answering questions pertaining to the HP-provided scripts and respective uses.
This support does NOT include system optimizations, advice on complex configurations, best practices, or non-HP software that may be involved. Customer Order Center Phone numbers: (US 1-800-952-7689) or (Canada 1-800-567-1616)
- Software Technical Support Services provide easy access to experts for questions regarding use of the HP ProLiant Easy Set-up CD after the 90-day period (chargeable)
- Customers are entitled to replacement media (see section on part numbers) free of charge when media arrives defective with the server or media is missing from boxes that ship with the specific server
- For more information, visit http://h20219.www2.hp.com/services/cache/9516-0-0-225-121.aspx
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