HP offers standard email support for the SmartStart Scripting Toolkit. Fill out the
online form to submit your question.
Technical support specialists provide the following services:
- Diagnosis of problems related to the functionality of the utilities in the Toolkit
- Advice about proper installation and setup of the software configuration parameters
- Solutions to known Toolkit problems
Technical support specialists do not provide the following services:
- Loading software applications
- Walk-through installations of the Toolkit
- Batch file creation, scripting development, unattended installation processes, or debugging
- Third-party software support
To obtain assistance with any topic that is not provided by the technical support specialists, consider purchasing an incident pack. View details on incident packs.
Ensure that you have the following information available before sending a technical support request:
- Technical support registration number (if applicable)
- Hardware product serial numbers (if applicable)
- Hardware product model names and numbers (if applicable)
- Applicable error messages
- Add-on boards or hardware (if applicable)
- Third-party hardware or software (if applicable)
- Operating system type and Toolkit revision level
- Detailed questions
